How to contact The Permata Bank Call Center Is Surprisingly Easy
How to contact the call center of the permata bank is not as difficult as it seems. Some people find it difficult because they don’t know how. In fact, if the way to contact this call center is known, the person should be aware that the method is very easy. When they contact the call center, customers need to be greatly helped.
This is because the call center response is very fast in solving various types of problems. It is not appropriate not to contact him when he is confused in banking matters. This is because, the problem will not be completely solved even if you have discovered it in many articles. This is because, the information is not valid.
It will be easier if you contact the call center of the permata bank directly. This is because, the question will be answered directly by CS. CS’s response is certainly official and the same as the answer that will be obtained when it comes directly to the bank. Therefore, make sure you know how to contact the cs.
How to contact the call center by phone
The first way to contact the call center is of course by phone. The bank’s own jewel divides its services into several contacts. The first service provided is called PermataTel. This is the most common type of service that can be used by anyone. PermataTel itself is available on two contacts.
The first contact is for domestic needs while the second contact is for foreign needs. For the first contact, you can contact him at 1500-111. As for the second you, you can contact him at +6221-1500-111. You can contact the call center of the permata bank at any time.
This is because, cs both services are available for 24 hours. In fact, the availability of cs for 24 hours is not only for the pertamatel service. Other services such as priority banking and preferred banking services are also available for 24 hours. However, the contact between the two is obviously different from that of PermataTel.
For priority banking, you can contact him at 1500-100. The number is for domestic purposes. In the meantime, if you are abroad, you should call +6221-1500-100. Priority banking services themselves are not available to the general public. Its services are only intended for priority customers.
This limited service also belongs to jeins preffered banking. This is a high-end service that can only be used by premium customers. There are also two types of numbers depending on the location of the customer contacting. If you are in the country, customers can call 1500-110.
Meanwhile, abroad, customers can contact +6221-1500-110. Although the service is available for 24 hours, there is a difference when you contact it during business hours and other hours. During working hours, the available CS represents more. This makes the phone very rarely delayed.
Contactingcall centers can also bewith other means
In addition to the phone, you can also contact the call center of the permata bank by other means. The first way is to take advantage of email. The official email address of the permata bank itself is care@permatabank.co.id. To contact them by email, first log in to your personal email address.
Next, create a new message and enter the address you want to access. Do not forget to also enter the title of the complaint or question to be given. In the message field, enter the problem you are experiencing in detail. Don’t forget to also enter a personal contract ranging from full name to account number.
When you receive an email from a consumer, the call center of the permata bank will understand as best as possible the meaning of the email. In addition, it still needs a waiting time until CS gives the best answer. therefore, make sure that the questions asked are as detailed as possible. This method can make it easier for CSs to understand complaints.
This obviously makes the message sent faster to respond. In addition to email, you can also contact permata bank via social media. One of the most active social media gem banks is Twitter. Contacting him via Twitter isn’t too difficult either.
First, prepare personal data and accounts as completely as possible. When you’re ready, log in to your personal Twitter account. After logging in, look for the official bank gems account. The official account itself is @permatacare. The official account of the call center of the permata bank has features like other official accounts on Twitter.
When the account has been found, you can contact in two ways. These methods include via DM and mention. For questions of a private nature, you can use DM because it is necessary to include certain personal data, for example when making contact by e-mail. But for those who are in the nature of the issue, it is enough to mention it directly to the @permatacare.
Additional call center information
There are often questions related to the call center of the permata bank. One of the most common questions is about costs when making contact with a call center. Please note that there is a rate each time you call the number. Naturally, the rates are different when contacts at home and abroad.
When contacts abroad, interlocal rates will be used. In the meantime, if you contact the country, the rates vary depending on the SIM card used. In fact, contact by email and on social networks is an outcome that can be chosen when the customer does not have credit in stock.
With this, complaints can still be expressed even if it is not as fast as using the phone. In fact, the bank’s own gem call center is developing a technology called Voice ID. With this technology, data verification on the phone can work faster. Some consumers complain about the verification of this data.
This is because data verification takes a lot of time, so it consumes a large amount of customer credit. With the presence of a voice identifier, the verification of the data is not actually done orally. However, the system will detect the voice of the party making the call.
With this detection, the system will immediately know if the person calling this is you or not. But to use the voice identification service, you must first record the voice. The registration of this vote is done through PermataTel which above was explained that the phone number is 1500-111.
Be sure to contact him if there is a problem
Do not contact the permata bank’s call center if there is a problem. Under certain conditions, contacting the call center becomes mandatory. An example is when your ATM card is swallowed or lost. if this happens, contact the call center directly to block the ATM card.
If this block is not done, it may be that the ATM is used by another party and the balance it contains is lost instantly. Blocking it using a call center can be the best prevention effort. In addition to blocking ATM cards, you should also contact the call center in case of emergency.
For example, ATMs often experience disruptions even if you are going to make large payments. It’s not fair to wait for the ATM to recover because the time can’t be determined. It would be best if you contacted the call center directly. This is because the call center itself provides transfer and payment features of various services.
With the profit that will be obtained by contacting him, be sure to save the contacts of the bank gems to a personal mobile phone. This will be very useful if at any time you have a sudden need. This way, you no longer need to search for contacts from the permata bank’s call center when you need them.